 |
Division: Services
Location: Hungerford
Reference Number: 3276
Information about the job:
• To provide 2nd level support
via the call logging system and also through direct communications to our
end users within defined SLAs
• To evaluate, design, develop, implement and document enhancements
to the technical environment
• Pro-actively manage change within the environment
• To keep up to date with processes and tools to maximize business potential
within the department
• To assist with, and help develop, routine processes to ensure accuracy
of documentation and management of related information
• To assist with, and help develop, technical processes for the maintainability,
monitoring and management of the environment
• Liaison with end-users to manage expectation within the scope of the
solutions provided
Information about the person:
• Must be educated degree
level, or have comparable experience
• Technical Skills to include MSCE certified to Windows 2003 server
and significant experience with Microsoft products and solutions to include
Active Directory configuration and policy management and server operating
systems (2003) including exposure to clustering
• Must have significant and relevant experience in delivering technical
solutions in the Office System product portfolio.
• Experience in script writing, remote monitoring, troubleshooting tools
and endpoint management tools would be advantageous
• Exposure to ITIL or ITIL foundation certification and certification
in other mainstream product areas is desirable
Ability to work unsupervised and prioritise own workload
• Good communication skills both written and verbal are essential
• Ability to work both individually and as part of a team and to recognise
when problems need upgrading/escalating
• Ability to take ownership of problems and see them through to a satisfactory
conclusion
• Personal presentation must be professional at all times as attendance
at customer meetings may be required
• Current clean driving license
• Good physical health and fitness as some lifting will be required.
Please apply with a CV either to ds_kerridge_careers@adp.com or in writing to:
Human Resources Department,
ADP Dealer Services UK Ltd
Herongate, Charnham Park, Hungerford, Berkshire RG17 OYUAll agency enquiries to ds_kerridge_careers@adp.com
